Privacy Policy
Last updated: 16 September 2026
The Oaks General Practice is committed to protecting the privacy of your personal and health information. This Privacy Policy explains how we collect, use, store and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
The Oaks General Practice (ABN pending) is a general medical practice located at 73 Central Avenue, Oak Flats NSW 2529. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What information we collect
We collect personal information necessary to provide healthcare services, including your name, date of birth, contact details, Medicare number, health insurance details, medical history, medications, test results, and other health information relevant to your care. We may also collect information from third parties such as specialists, hospitals, and other healthcare providers involved in your treatment.
3. How we collect your information
We collect information directly from you when you register as a patient, attend an appointment, contact us by phone or email, or use our online booking system. In some cases we may collect information from other healthcare providers with your consent.
4. How we use your information
Your information is used to provide and manage your healthcare, communicate with you about appointments and results, coordinate your care with other providers, comply with legal and regulatory obligations, and improve the quality of our services. We will not use your information for any other purpose without your consent.
5. Disclosure of your information
We may disclose your health information to other treating healthcare providers (with your consent or where required for your care), Medicare and health insurers for billing purposes, government agencies where required by law, and our accreditation body AGPAL. We do not sell or share your information with third parties for marketing purposes.
6. Storage and security
Your records are stored securely in our clinical software system. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. Paper records are stored securely and disposed of in accordance with legal requirements.
7. Access and correction
You have the right to request access to your personal health information and to request corrections if the information is inaccurate. To make a request, please contact our practice manager in writing. We will respond within 30 days. In some circumstances access may be restricted as permitted by law.
8. Complaints
If you have a concern about how we have handled your personal information, please contact our practice manager in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
9. Contact us
For any privacy-related enquiries, please contact: The Practice Manager, The Oaks General Practice, 73 Central Avenue, Oak Flats NSW 2529. Phone: (02) 4257 1234.